Effective Date: May 29, 2026
River City Hearing, LLC ("River City Hearing," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share through rivercityhearing.com, our forms, phone, email, and text messaging program. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information.
For information about how River City Hearing handles protected health information under HIPAA, please see our separate HIPAA Notice of Privacy Practices.
River City Hearing, LLC
We may collect personal information you provide directly to us, including your name, phone number, mobile number, email address, mailing address, appointment details, communication preferences, and any information you submit through contact forms, appointment requests, hearing-related inquiries, reviews, or other website forms.
We may also collect technical and usage information automatically when you visit our website, such as your IP address, browser type, device information, pages viewed, referral source, approximate location, cookies, and analytics data used to operate and improve the site.
If you submit health-related or patient-related information through a form or during communications with our office, that information may be handled under our separate HIPAA practices where applicable.
We may use your information to respond to inquiries, schedule appointments, send confirmations and reminders, provide customer service, operate the website, improve our services, maintain security, comply with legal obligations, and communicate with you by phone, email, or text message as permitted by law.
We may also use contact information to send office updates, service-related notices, and, where permitted by law and with any required consent, promotional communications about River City Hearing's services.
If you provide your mobile number and opt in, you agree to receive text messages from River City Hearing at (309) 740-4432 related to appointment reminders, scheduling, office updates, customer care, and other service-related communications. Message frequency may vary, and message and data rates may apply.
You can opt out of text messages at any time by replying STOP. You can get help by replying HELP or by calling our business line at (309) 740-2880.
Consent to receive text messages is not a condition of purchase or treatment. Opt-in must be clear, explicit, voluntary, and supported by a publicly accessible privacy policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This includes mobile phone numbers, text messaging originator opt-in data, and consent records.
We may share mobile information with service providers that help us deliver text messages or operate our business, such as messaging platforms, hosting providers, customer support tools, and similar vendors, but only for service delivery and not for their own marketing or promotional use.
If you contact us by email or provide your email address, we may use it to respond to your inquiry, send appointment-related communications, provide service information, deliver forms or notices, and send marketing emails where permitted by law.
You may unsubscribe from promotional emails by using the unsubscribe link included in the email, when available, or by contacting us directly. Transactional or service-related emails may still be sent when necessary for appointments, account matters, or legal compliance.
Our website may use cookies, pixels, analytics tools, and similar technologies to help the site function, remember preferences, understand website usage, improve performance, and support communication features.
You can control cookies through your browser settings, although disabling cookies may affect certain website functions.
We may share information with employees, contractors, and service providers who need it to operate the website, communicate with you, schedule services, process requests, support IT and hosting, or provide related business services.
We may also disclose information when required by law, to protect our rights or safety, to respond to lawful requests, or in connection with a sale, merger, financing, or transfer of all or part of our business.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure. No method of transmission over the internet or electronic storage is completely secure, so absolute security cannot be guaranteed.
We retain information for as long as reasonably necessary to provide services, maintain business and legal records, document consent and communication preferences, resolve disputes, enforce agreements, and comply with legal obligations.
You may choose not to provide certain information, but doing so may limit our ability to respond to your inquiry or provide requested services. You may opt out of marketing emails through unsubscribe methods and opt out of text messages by replying STOP.
If you need to update your contact information or communication preferences, please contact River City Hearing using the information listed at the top of this policy.
Our website may contain links to third-party websites, tools, maps, social media pages, or patient-related services that are not controlled by River City Hearing. We are not responsible for the privacy, security, or content practices of those third parties, and you should review their policies separately.
Our website is not directed to children, and we do not knowingly collect personal information online from children except as permitted by law and in connection with services requested by a parent, guardian, or authorized representative.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Last updated: May 29, 2026
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